We have a Samsung DS5038S display handset with peoples extensions set up on the buttons can we change these ourselves?

Yes you can change the extension number that the key is assigned.

Changing the extension buttons on the Samsung DS-5038s

Using the phone you would like to change, dial the following:

1. Press the [Transfer] button.
2. Press [1] [0] [7].
3. Press the button you want to change
4. Enter the new extension number you want
5. Save and exit by pressing the [Transfer] button.

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