Names are written using the number keys. Each press of a key selects a character, as shown on the selected key. Pressing a different key moves the cursor to the right. For example, you want to enter the name “SAM SMITH." The first letter “S” is selected by pressing the dial key number 7 four times (i.e. the first key press selects “P”, the second selects “Q”, etc). Then press the number 2. This moves the cursor and selects the letter “A.”

When the next character you want appears on the same key as the character you have just entered press the volume UP key to move the cursor to the right, and then select the next character.

PDF TECH TIP Sheet: SAMSUNG OFFICESERV STATION NAME PROGRAMMING GUIDE

Yes you can, you can turn the timer off on a per extension basis, on each phone you want to remove the timer you need to program as follows, the feature is listed on the phone as “NOT CONT.CID”

1. Press the [Transfer] button.
2. Press [1] [1] [0].
3. To take the timer off, press [1] [4] [0], to put the timer back press [1] [4] [1]
4. Save the selected entry by pressing the [Transfer] button.

Now when a call is answered the CLI information or the CLI name in the translation table, will remain in the display.

Yes you can remove the call waiting function on an individual extension basis, you will need system admin privileges the program you need is program 300 Station On /Off Data (IT Tool 2.5.2 Station On / Off Data). Enter your system admin programming in the normal way then

1. Enter program 300.
2. Enter Extension Number you want to remove the call waiting tone from.
3. Use the [Volume] key up to scroll through to OFF HOOK RING:
4. Press the right hand soft key to move the cursor under the ON section
5. Use the [Volume] key to change the value to OFF
6. Press the [Transfer] button to save and exit or the right soft key to move the cursor back to the extension to select another extension.

We have a Samsung DS5038S display handset with peoples extensions set up on the buttons can we change these ourselves?

Yes you can change the extension number that the key is assigned, from the phone you would like to change Dial the following

1. Press the [Transfer] button.
2. Press [1] [0] [7].
3. Press the button you want to change
4. Enter the new extension number you want
5. Save and exit by pressing the [Transfer] button.

How do I change the time on our Samsung 7100?

The time and date program is program 505, to enter programming, dial [Transfer] [2] [0] [0], enter your password, press [1] to enable programming, press the [speaker] key, enter [5] [0] [5]

The Time and Date format is as follows: WMMDDYYHHMM
W (Day of the week, 0-6): e.g., enter 0 for Sunday and 6 for Saturday.
MM (Month, 01-12): e.g., enter 01 for January and 12 for December.
DD (Day of the month): enter a number in the range 01–31.
YY (Year): enter the last two digits of the year, e.g. 07.
HH (Hours):24-hour clock enter a number in the range 00–24.
MM (Minutes): enter a number in the range of 00–59.

ENTER THE DATE AND TIME AND THEN PRESS [TRANSFER] KEY TO EXIT

PDF TECH TIP Sheet: SAMSUNG OFFICESERV TIME & DATE PROGRAMMING GUIDE

The Samsung OfficeServ 7100 has CLI to 2-wire extension as standard, the Officeserv 7200 requires and additional piece of hardware called the RCM2 Module, then you would program the system the same using program 300 with the feature CID TO SLT set yes for the 2 wire extension you want the CLIP to display.

How do we transfer calls from a standard DECT phone?

Presuming the DECT phone is connected to the system, the R or Recall key will put the caller on hold at your phone, the system will then give you dial tone back, then you can dial another extension number then transfer the call by hanging up before they answer (blind transfer) or waiting for them to answer first.

How do I change the ring tone on my Samsung DS5014 phone?

You can change the ring tone of your phone by using one of the eight preset tones by

1. Press the [Transfer] button.
2. Press [1] [1] [1].
3. Scroll Up or down using the [Volume] key to find the tone you like
4. Save and exit by pressing the [Transfer] button

We have a Samsung system with DS-5007s handsets can we download ringtones for the phones?

Unfortunately you only have the standard 8 ring tones in program 111. You can change the ring tone of your phone by using one of the eight preset tones by:

1. Press the [Transfer] button.
2. Press [1] [1] [1].
3. Scroll Up or down using the [Volume] key to find the tone you like
4. Save and exit by pressing the [Transfer] button

We have a Samsung IDCS 100 with the old style 12 key display handsets can we just upgrade the to the new DS-5000 range?

This depends on your level of software you have your IDCS 100 would need Version 1.33 or above to support the new DS5000 range of handsets.

How do use a Headset with the Samsung 5000 range phones?

This depends on how you want to us the headset if you just have headset with a bottom cable (Plantronics U10P cable) or with something like the Plantronics By Way Switch.

If you just have the bottom cable you will need to unplug your existing hand piece and plug the headset in to the phone, you will then need to put the phone into headset mode

In headset mode, you answer or end a call by pressing the [Speaker] button.

1. Press the [Transfer] button.
2. Press [1][1][0].
3. To use the handset, press [0] [2] [0] To use the headset, press [0] [2] [1]
4. Save the selected entry by pressing the [Transfer] button.

NB: If your phone has a headset mode on/off button, press this button. The button’s LED will light when headset mode is set. Press again to return to handset mode. The LED goes off.

You can program a fixed button using program 722 if you have admin privileges.
If you have a By Way switch you connect both the headset and the handset to the By Way Switch and uses the button on the front of the switch to toggle between the two.

Is there any way we can transfer a call directly into someone’s mail box without their phone ringing and following the call forward timers?

You will need to program a key on your phones called a VT (Voicemail transfer) key using program 722 with an extender of your voicemail group, usually on an OfficeServ 7100 this would be VT519 on a 7200 this would be VT539 etc. To transfer the call directly into the extensions mailbox you would answer the call press the VT key then dial the extension number of the person then hang the call up, this will put them straight into the extensions mailbox.

How do you pick up a call held at another extension, we have a Samsung 7100?

When a call is on hold at another extension you can pick the call by, pressing [1] [2] followed by the line number or the extension number of the extension that placed the call on hold.

We have a Samsung 7200 can we send out different CLI per extensions?

As long as you have CLIP and ISDN lines you can send any number from your DDI range when you dial out this can be programmed in program 323 (IT Tool 2.4.3). This can be sent on a per extension basis. You may want all extensions in accounts for example to dial out with the accounts DDI number, so in program 323 you would select the accounts extension numbers and set their CLIP number.

How do I programme a speed dial key on my 7 button display phone?

Your station can be assigned up to fifty speed dial numbers (00-49). You will need to ask the system administrator how many are assigned for you.

To program personal speed dial numbers:

1. Press the [Transfer] button and dial [1] [0] [5].
2. Dial the speed dial number (00-49), or use the [Volume] buttons to select and press the right soft button.
3. If programming an outside number, enter the outside line access code or line number (e.g. ‘9’, ‘702’, etc). A hyphen (“-“) is automatically entered after the number.
4. Enter the phone number to be saved (maximum of 24 digits)
5. Press the [Transfer] button to save the number and exit.

To Dial your Personal Speed Dials

1. Press the programmed [SPD] button or dial [1][6].
2. Dial the speed dial number programmed for the number you want to call (e.g. 00) The number is dialled automatically.

TIP: Alternatively, to dial one of your first 10 personal speed dial numbers: Without lifting the handset, hold down a dial pad button 0–9 corresponding to the speed dial number (00–09) for approximately two seconds. The telephone number programmed in the personal speed dial location will be dialled automatically.

PDF TECH TIP Sheet: SAMSUNG OFFICESERV PERSONAL SPEED DIAL PROGRAMMING GUIDE
PDF TECH TIP Sheet: SAMSUNG OFFICESERV PERSONAL SPEED DIAL NAMES PROGRAMMING GUIDE

How do I program speed dials for everyone to use?

You can programme system speed dials for everyone to use you will need system admin privileges

1. Enter system admin programming
2. Enter the system speed dial program by dialing [7] [0] [5]
3. Dial the speed dial number required (e.g. 505) OR press [volume] button to select
4. Once you have the right speed dial number press the right soft key (under the display) to move the cursor under the numbers
5. Enter the line access code (e.g., 9 - the system automatically inserts a dash) followed by the phone number (up to 18 digits long).
6. Press the right soft key to return to the speed dial number to change or add more numbers
7. Press [Transfer] to save and exit

For example if you have programmed speed dial 500, from any extension you will able to dial [Speed Dial] and [5] [0] [0] and it will dial the stored number

PDF TECH TIP Sheet: SAMSUNG OFFICESERV SYSTEM SPEED DIAL PROGRAMMING GUIDE
PDF TECH TIP Sheet: SAMSUNG OFFICESERV SYSTEM SPEED DIAL NAMES PROGRAMMING GUIDE

How do we set up a conference Call on the Samsung 7100?

To set up a conference call is easy on the Samsung if you want to make an internal conference you dial the extension number of the first person, press the Conference Key, dial the second person, you can then press the conference key twice and all parties will be connected together. If you want to add an external party instead of dialling and internal number you can dial an external number and then conference these together by pressing the conference key twice.

You can conference up to 5 parties including yourself.

An engineer has told me about a software package called IT tool where can I get the software from?

IT tool is a software package for the Samsung OfficeServ 7000 range of telephone systems but you can only use it on systems with a software level of 4.04 or above. Your account manager will be able to arrange for the software to be sent to you.

I have a Samsung DS-5007 handset that has a flashing Red LED on the top by the display, but I’ve got no voicemails, I’ve tried unplugging the phone but it always comes back please help?

It sounds like someone internally on your system has set a message on your phone you can dial [4] [3] and this will dial back the person that set the message if they answer this will clear the message light off. Alternatively you can dial [4] [2] + your extension number to cancel the message from your phone.

When someone dials in their number displays on the LCD even though we have the name and number in the speed dial list how do we get the name to come up?

The Samsung doesn’t use the speed dial names for the incoming calls there is another program that handles this translation. Program 728 is the table you will need to program with the numbers and the names, then when the call comes in it will display the name. The speed dial table one is only used for outbound calls.

PDF TECH TIP Sheet: SAMSUNG OFFICESERV CLI TRANSLATION TABLE PROGRAMMING GUIDE

We have a OfficeServ 7200 and we are going to re-patch and move our extensions over the weekend is there an easy way to tell what phones are connected where?

The system can tell you what port the handsets are connected to from a display handset you dial [Transfer] [1] [0] [8] the system will show you port information such as PORT:C1-S1-P04, this would be cabinet 1, Slot 1 Port 4.

Cabinet 1 would be the cabinet with the processor in see below

The front panel of an expansion Chassis
The front panel of a basic Chassis

We have a Samsung 7100 and all the information we have shows that each handset has 50 speed (00-49) dials but we only have 10 (00 -09) how do we get more?

The Samsung OfficeServ 7100 & 7200 range of systems has capacity for 2000 speed dials and the 7400 has 2500. The speed dials are split across both the system speed dials and personal speed dials. Each handset is allocated 10 personal speed dials in default and you can change this up to 50 speed dials using program 606. You assign the speed dials to individual extensions in blocks of 10 so for 50 speed dials you would assign 5 blocks.

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