Is there any way we can transfer a call directly into someone’s mail box without their phone ringing and following the call forward timers?

You will need to program a key on your phones called a VT (Voicemail transfer) key using program 722 with an extender of your voicemail group, usually on an OfficeServ 7100 this would be VT519, on a 7200 this would be VT539 etc.

Steps to transferring a call directly to a mail box

To transfer the call directly into the extensions mailbox you would answer the call, press the VT key, then dial the extension number of the person, then hang the call up, this will put them straight into the extensions mailbox.

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