Our guide on the Samsung DS-5014s Voicemail and how to enable it.

The voicemail on a Samsung telephone system is an option that can be purchased to provide functionality to individual user as well as groups or departments.

To enable voicemail for an individual user (assuming that the mailbox has been already been created), there are a couple of steps you need to complete to get your calls through to your voicemail and a couple of bits of information you will need to know in advance.

You will need to know your voicemail group number and your mailbox password.

You will need to set your phone to call forward to the voicemail and there are a number of call forward options available depending on how you want the voicemail to work.

Forwarding All Calls

  • Dial [6][0][1].
  • Enter the voicemail group number
  • Hang up after the attention tone.

Forward Busy

To forward calls arriving when you are busy on another call:

  • Dial [6][0][2].
  • Enter the voicemail group number
  • Hang up after the confirmation tone.

Forward No Answer

To forward calls arriving when you are away from your desk (calls will ring and then be forwarded after a set time):

  • Dial [6][0][3].
  • Enter the voicemail group number
  • Hang up after the confirmation tone.

Forward Busy/No Answer

If the Forward Busy and Forward No Answer options are both already set, calls are forwarded to the numbers specified for each of the options. You can select to have both options enabled at the same time.

  • Dial [6][0][4].
  • Hang up after the confirmation tone.

Forward DND

To forward calls when you are DND

  • Dial [6][0][5].
  • Enter the voicemail group number
  • Hang up after the confirmation tone.

To Set DND you dial 401 to clear DND dial 400

Once you have set the call forward you can then add your own greeting to your voicemail box.

You will need your voicemail mailbox password.

There are a couple of easy setup options required for optimum performance. These can be completed after you log in to your voicemail box.

You access the voicemail by pressing the voicemail button (VMMSG) or by dialling your VM group number.

The first time you log in you will be asked to change your mailbox password.

To Change your Password in the Future:

  • Log into your VM BOX
  • dial [#] then [7] then [1]
  • Password is required to Log In as a Subscriber.
  • Password length can be from 4 to 8 digits.

Record your Mailbox Greeting:

  • Log into your VM box
  • Dial option [5] for Personal Greetings
  • Dial Option [7] for Mailbox Greeting

This is the message callers will get when they go into your voicemail box.

Once you have entered option 5 then option 7 the Voicemail will ask you to record your greeting.

Once you have made your recording you can press 2 to stop the recording.

You can then press 1 to listen to your message to make sure you are happy with it.

If you are happy and want to save the message you then press the # Key.

If you want to discard and re-record you press 3 and follow the same process.

Once you are happy with the recording you press the # Button to save.